By placing an order, you agree to these conditions:
Part 1 - Basic conditions.
- Proxy-Store.com is an intermediary between the client (the buyer) and the proxy provider and does not bear any responsibility for causing harm to the client, his information, or business due to the use or inability to use the products of the service.
- After 24 hours from the date of purchase, the money for the order can not be returned, and the proxy is replaced (except mobile proxy - after the purchase they can not be replaced, since they can be issued preliminary test access).
- Guaranteed uptime of the proxy is 95% per month. Example: a simple proxy is allowed up to be down for 1 hour per day, i.e. a total of 30 hours per month (5%). If a simple proxy is more than 5% per month, then for these problem proxies, the service makes a monetary compensation (for idle time) or increases the rental time.
- The work of the proxy is guaranteed only on the resource, the category of which you have chosen.
Example: you bought a proxy for social network Facebook. The work of the proxy is guaranteed only in this social network.
- The service can change the proxy subnet and the proxy itself without warning from the clients for the following reasons, not depending on the service: if there are problems on the accounts/services because of this subnet, if the subnet got into the spam base, if the subnet blocked RIPE, subnetting as prevention.
- Before buying the client must read the description of the proxy category, FAQ on using the service, and the proxy. In case of questions, the client must contact the technical support of the service and get advice.
Access to resources blocked by law (in any country), to all payment services (Qiwi, WebMoney, Yandex-money, PayPal, Perfectmonуy, BTC, Skrill, etc.) and banks (Sberbank, Alfabank, Tinkoff, etc.) are closed for use.
There may also be problems or the complete inability of the proxy to work using the following programs, services, sites, and devices:
- Keycollector software;
- Proxifier software;
- Avito website;
- Youla website;
- OLX website;
- bet365 website;
- DOFUS website;
- Vtope (Service for social media);
- websites of bookmakers ("For any websites" category);
- LinkedIn website ("For any websites" category);
- Steam ("For any websites" category);
- iOS devices;
- Ino Steam Multichat software;
- Instagram777 website.
- The bandwidth of the channel (the speed of the proxy) is up to 100 Mb/s, but it depends on the workload of the network and it’s usually about 10 Mbit/s.
- Proxies can be found in spam databases (for example BlockList.de, SpamHaus, StopForumSpam, SpamCop, etc.). Usually, this does not affect the operation of the proxy. If this affects your work, then you are entitled to demand a refund within 24 hours after purchase.
- Proxies come back on sale after the end of the lease term of any order (this is how any rent of proxy-server). If the client for some reason did not manage to renew the proxy, the service does not guarantee their recovery in the next order.
- The service undertakes to issue to the client a proxy with a Russian location from at least 2 subnets if there are at least 5 proxies in the customer order. If you purchase a proxy with any other location and Shared proxy, the variety in the subnets that are issued is not guaranteed (that is, with any number of ordered proxies, only one subnet can be issued).
- Proxies in the Shared category can simultaneously be used by up to 3 people, including you.
- The time of technical support work is from 06:00 to 00:00 MSK.
Part 2 – What the client can do. Returns Policy
- Refund is possible for an order that include no more than 20 proxies.
- Refund is possible within 24 hours after purchase is made.
- Refund is possible only 1 time for each category of proxy presented on our proxy rental service.
a) A client bought proxies of the “for social networks” category. He is not satisfied with them. The client contacted our technical support, got a refund.
b) A client bought proxies of the “for games” category. He is not satisfied with them. The client contacted our technical support, got a refund.
- Replacement is possible at any time if the proxies do not work due to the fault of our proxy rental service for more than 24 hours.
- Residential proxies.
- Refund for a test package is not possible.
- Refund for other packages is possible within 24 hours after the purchase is made.
- Refund is made for the unused amount of traffic, rounded up to 100Mb up.
- Replacement is not possible.
- Mobile proxies.
- Refund is possible within 24 hours after the purchase is made.
- Replacement is not possible.
- Refund is possible to the following eWallets:
- Litecoin cryptocurrency;
- Dash cryptocurrency;
- Zec cryptocurrency;
- USDT TRC20 Stablecoin (1$ fee);
- AdvCash USD;
- Webmoney WMZ;
- Perfectmoney USD;
- Stripe (Only in case if you paid with Stripe, Google pay, Apple pay);
- Refund to a bank card is not possible.
- The refund is carried out within 24 hours after the request to Technical Support.
- Fraud in any manifestations, break-ins, insults, threats, or slander.
- Insulting proxy-store.com service employees and threats to them.
- Cracking passwords (brute force), and scanning for port vulnerabilities.
- Creation of social phishing sites.
- Spam, including, but not limited to - spam on forums, websites, blogs, email-mailing. 25, 465 ports are closed.
- Distribution of malware (viruses, trojans, and anything that can affect the operation of the software).
- Hacking sites and finding their vulnerabilities (including SQL-inj).
- Distribution of materials without the knowledge of the copyright holder (video, music, software, etc.).
- Violation of the laws of the country in which the proxy server is located.
- Mass registration of accounts on various services, forums, and social networks.
- Transfer of proxies and access to proxies to third parties.
In case of violation of any of these items, the proxy is disabled, the violator is blocked, money for orders is not refunded.